Spider Strategies believes in the importance of thoughtfully handling personal information and is committed to privacy practices that are transparent and compliant. This Privacy Statement sets out how Spider Strategies uses the personal information we collect and receive about you.
Spider Strategies collects personal information in support of its mission to help people see and understand their data. This personal information is collected through a variety of ways. You provide some information directly to us; we receive some information when you visit our website or use our products and services; and we receive some information from third parties.
The categories of information we collect will depend on your interactions with Spider Strategies:
Contact information. Name, employer, title, email address, physical address, phone number, and similar contact info, user names and passwords.
Payment and financial information. Credit card number, banking information and billing address.
Demographic Information. Employment status, occupation, region. If you participate in a Spider Strategies research focus group, then you will have the option to provide further information, such as gender, race, and age.
Inferred and derived information. Data such as propensities and attributes that Spider Strategies generates to help us understand you and your preferences.
Transaction and registration information. Information which is generated in the course of your transaction with Spider Strategies, including account information, logins, passwords, and purchase history. Product registration information, product interest information, transaction information, and in some cases, student verification information. We may also collect registration information related to your attendance at Spider Strategies events, including travel information, scheduling information, food preferences or allergies, and accessibility requests.
Usage and geographic data. Spider Strategies collects information related to your use of our products, services and websites. We analyze that usage data so that we can improve our products and your experience with them. In certain instances, Spider Strategies provides administrative tools so you can opt out of the collection of some usage data.
Usage data includes online and technical information about your computer's or mobile device's operating system and browser type; your device type; details about how you are using our products (including natural language queries); your Internet Protocol (IP) address, and geographic areas derived from your IP address; networking connection data; Spider Strategies cookie information; file information; metadata; time stamped logs regarding access times and duration of visits; the web pages you visited before coming to Spider Strategies websites (referring URL); and other usage data relating to your activities on our Sites, including the pages you request. We may link this information to the personal information we have collected about you and use it for the purposes described in this Privacy Statement, and we may deliver targeted marketing and product information back to you based on your usage data.
Third party data. We may receive your personal information from third party suppliers or partners. If you connect with Spider Strategies accounts on third party social networking sites, we may receive information about your social networking accounts, for example, your name, user name or display name, public profile, and email address. We may combine information you provide with data we collect automatically and with data we receive from third parties.
Images, video and recordings. Pictures, videos or audio recordings may be collected by Spider Strategies. For example, if you attend a Spider Strategies event, your image may be captured in a photo or video. If you call Spider Strategies customer support, your call may be recorded.
If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our products or services.
We use the personal information we collect for the purposes described in this Privacy Statement, as covered in any agreement that incorporates this Policy, or as disclosed to you in connection with our websites. For example, we will use your information to:
When we process your personal information we will only do so where at least one of the following applies:
Spider Strategies works to keep your personal information confidential and secure. In some circumstances Spider Strategies may share your information with third parties, for example:
We may facilitate third party services or ways to share data through third parties, including social media platforms, websites, applications, and services through plug-ins, widgets, buttons, and other third party features on and connected with our websites, communications or products. Third parties whose services you use in connection with Spider Strategies, such as our reseller partners, or third parties whose websites we link to, may have information practices that are different from ours. This Privacy Statement does not apply to the activities of third parties when they are collecting or using data for their own purpose or on behalf of others. We are not responsible for the activities of these third parties. We encourage you to review their privacy policies to understand how they use your information.
We have reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including Spider Strategies, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your Spider Strategies accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.
We offer you the ability to post information and exchange ideas through our websites and other services. Because your posts and information are public and can be seen by others, we caution all users to consider what they post and not to disclose any personal information. Spider Strategies will not be responsible in the event that you disclose personal information in your posts, through our public services or during any other communication with other website users.
Information collected by Spider Strategies or on our behalf may be stored on your computers, on your mobile devices, or on our servers, and may be transferred to, accessed from, or stored and processed in, the United States and any other country where Spider Strategies or its service providers maintain facilities or support centers, including jurisdictions that may not have data privacy laws that provide protections equivalent to those provided in your home country. However, we will protect all personal information we obtain in accordance with this Privacy Statement and take reasonable steps to ensure that it is treated lawfully.
In certain circumstances we may retain your personal information after you have closed your account or are no longer actively engaged with Spider Strategies. For example:
Our marketing emails permit you to opt-out of receiving further marketing emails. You may also contact us at support@spiderstrategies.com at any time to let us know that you no longer wish to receive marketing emails. If you opt out but are a current customer, we will still send you transactional emails. Transactional emails are necessary communications about your accounts and our business dealings with you, such as renewals and updates, and, as allowed by applicable law, requests for your participation in surveys.
When you use our websites, you can choose to set your browser to remove cookies and to reject cookies from our servers. If you choose to remove or reject cookies, this could affect certain features or services of our websites. For information about how to remove or manage cookies please read our cookie policy at www.spiderstrategies.com/cookies/.
You have certain rights in your personal information, subject to local data protection laws.
If you are based in Europe, then you may have the right to ask us to:
If you live in California, you have the following rights in relation to your personal information:
If you need help or wish to exercise any of the above rights or have questions about them, please submit your request to support@spiderstrategies.com. We will consider all such requests and provide our response as soon as we can. Please note, however, that personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We must confirm your identity before providing you with any personal information or deleting any personal information.
Our websites use various software technologies including cookies, web beacons and pixel tags. Cookies are small text files that we and others may place in visitors' computer browsers to store their preferences. We use web beacons or pixel tags - small pieces of code placed on a web page or within the body of an email - to monitor the behavior and collect data about the visitors viewing a web page or viewing or opening an email. Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page, and we use them from time to time for this and advertising purposes.
We partner with third parties, including analytics companies, advertisers, and ad networks, who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.
Third party ad networks may automatically collect information about your visits to our websites and other websites, such as your IP address, your Internet service provider, and the browser you use to visit our websites. They do this using cookies, web beacons or other technologies. You can learn more about practices of many of these third parties by visiting the Digital Advertising Alliance (http://www.aboutads.info/choices) in the USA, Digital Advertising Alliance of Canada (http://youradchoices.ca) in Canada or the European Digital Advertising Alliance (http://www.youronlinechoices.eu) in Europe. This Privacy Statement does not apply to, and we are not responsible for, cookies or web beacons and other technologies in third party advertising. We encourage you to check the privacy policies of third party advertisers and/or ad services to learn about their use of cookies, web beacons and other technology. For more information about the cookies and related technologies used on our websites, please refer to our Cookie Policy (www.spiderstrategies.com/cookies).
Like most companies with an online presence, we share some of the personal information gathered by cookies and similar technologies with our cookie vendors to make sure we deliver the best information to you. That sharing may be considered a "sale" under the California Consumer Privacy Act, which defines "selling" and "sale" broadly. If you want to opt out of advertising cookies, or other cookies that are not necessary for the performance of the website, you may do so by contacting us at support@spiderstrategies.com.
If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us at support@spiderstrategies.com or at Spider Strategies Legal, 1201 Wilson Blvd 27th Floor, Arlington, VA 22209.
From time to time, we will update this Privacy Statement. In the event there are material changes to our information practices, we will note those changes on Spider Strategies' Privacy Statement webpage (www.spiderstrategies.com/privacy) and in some cases send a notification of changes via email.
Last Updated: June 6, 2020